Frequently Asked Questions

  • Do you accept insurance?

    Each therapist operates independently. Some are in network with the following insurance carriers: Aetna, Independence BCBS, Cigna, Geisinger, Highmark, Magellan, Optum, Tricare Select, Tricare Reserve Select, Tricare for LIFE Beneficiaries, and UPMC.

  • How do I cancel or reschedule an appointment?

    Contact your therapist directly, they will reschedule the appointment with you.

  • What are your office hours?

    Each therapist has a different schedule, please visit their independent page for office hours

  • What are sessions like?

    The first appointment with a therapist is spent developing a trusting relationship with you. During this session you may want to identify what brought you to therapy and what you would like to work on together.

    Following sessions will help you develop ways to help you move forward.

  • What do I need to bring to my first appointment?

    If you have not already sent your therapist your insurance cards, just bring yourself and your insurance card.

  • How do I pay for my appointment

    Each therapist accepts different forms of payment. Please see their independent page for more information

  • Will I get a reminder for my Appointment

    You will get a reminder for your appointment through an automated system 24-36 hours before your scheduled appointment.

    If you do not receive a reminder via text and/or email, please let you individual therapist know as soon as possible.

    Please keep in mind that each individual therapist has a cancelation policy that may require you to pay a fee if you do not cancel per their policy.

  • How are virtual appointments conducted?

    Each therapist uses a HIPPA compliant platform to connect with you virtually. Appointment reminder emails and/or text messages will forward you the information you need to connect, prior to each appointment.

  • What are the benefits of seeking therapy from independent mental health practitioners?

    Working with an independent mental health practitioner can offer a more personal and flexible therapy experience. Because these providers are not always tied to the processes of larger medical networks, they may be able to tailor care more closely to each client’s goals, preferences, and pace.

    Personalized care: Treatment can often be adapted more directly to your individual needs and therapeutic goals.

    Flexible scheduling: Independent practitioners may offer more options for appointment times, including virtual or hybrid sessions.

    Privacy and confidentiality: A smaller practice setting can create a more discreet and comfortable environment.

    Stronger therapeutic relationship: Consistent, long-term work with the same provider can help build trust and continuity in care.

  • What should I consider when looking for mental health services that prioritize eliminating the stigma of therapy?

    When choosing mental health services that help reduce the stigma around therapy, look for providers who frame care as a proactive part of overall wellness—not as a sign of weakness or failure.

    Strength-based language: Providers should use respectful, empowering language that avoids over-medicalizing everyday emotional challenges.

    Inclusive practices: Care should feel welcoming to people of different backgrounds, identities, cultures, and life experiences.

    Accessible options: Digital tools, virtual sessions, and flexible scheduling can make therapy feel easier to start and maintain.

    Cultural competence: Therapists should understand how culture, family expectations, community norms, and personal history shape each person’s experience with mental health.

    Wellness-focused care: The best fit will present therapy as a supportive resource for growth, resilience, and self-understanding.